Cleaning with Care – Coronavirus Outbreak
April 4, 2020– I am writing today to let you know what we at Prestige Carpet & Duct Cleaning are doing in response to the coronavirus in Ontario. As of April 4, 2020, we have made the decision to continue to provide our customers with essential or emergency in-home cleaning services, but with added precautions for the safety of our customers and staff.
Some of the steps that we are taking:
- Increased observation of staff health, and stringent sick policies
- High focus on hand washing and use of hand sanitizer
- Observing social distancing, and eliminating hand shaking
- Disinfection of equipment, tools and hand held terminals after every cleaning
- Increased use of PPE including gloves & masks when appropriate
- Increased frequency of disinfection of vehicle touch points
Your safety continues to be our priority as we move forward, and we want to reassure you of what we are doing to maintain a safe environment as we clean in your home. Our core purpose is “We Take Care of People” – now and through the days ahead, we are committed to this purpose.
The Ontario Ministry of Health continues to provide frequent updates, and while they are taking increasing measures to prepare for the potential spread of the virus, the public risk is listed as serious. We are monitoring information from the Ontario Ministry of Health very closely and will adjust our operations as the situation requires.
Current information is available here: https://www.ontario.ca/page/ministry-health
What you can do:
Let us know if you, or a close contact have travelled outside of the country within the past 14 days – we can re-schedule your appointment to ensure that you can observe the required self-isolation period
Let us know if you have health concerns that put you at a heightened concern with the COVID-19 virus, and we will work with you to assess if there are additional measures you may require
We remain committed to providing for your cleaning needs in a safe and caring way, now and into the future.
If you have any questions or concerns, please do not hesitate to contact us.
Prestige Carpet & Duct Cleaning